Shipping policy

SantaPaws Shipping Policy

Last updated: August 31, 2026

At SantaPaws we work with international suppliers to offer you the best prices. That's why it's important for you to understand how our shipping works before completing your purchase.

Free Shipping

All of our orders have free shipping, regardless of destination or purchase amount.

Delivery Times

Estimated delivery time is 15 to 30 calendar days from order confirmation, including processing time and international transit.

This timeframe may vary depending on:

  • Your location and the nearest distribution center
  • Customs in your country
  • Time of year (campaigns such as Black Friday or Christmas may extend delivery times)
  • Carrier incidents beyond our control

If your order combines several products, they may arrive in separate packages and on different dates, as they may be shipped from different warehouses.

Order Processing

Once your purchase is made, the order is processed and prepared for shipment within 1 to 3 business days. The transit time indicated above begins counting from that point.

Tracking Your Order

All of our shipments include a tracking number. As soon as your order is dispatched, you will receive an email with the tracking number and a link to check your package's status in real time.

If you don't receive this email within 5 business days of your purchase, write to us at devolucionestienda38@gmail.com and we'll look into it.

Customs and Taxes

As these are international shipments, your order may be subject to duties, taxes, or customs fees specific to your destination country. These charges, if applicable, are the customer's responsibility and are not included in the product or shipping price. We recommend checking your country's customs regulations before purchasing if you have any questions.

Incorrect Addresses

It is the customer's responsibility to provide a complete and correct shipping address at the time of purchase. If the order cannot be delivered due to an error in the address provided, we may arrange a reshipment, but any additional costs incurred may be passed on to the customer.

Lost or Delayed Orders

If your order significantly exceeds the estimated delivery time (more than 30 days) with no movement in tracking, contact us at devolucionestienda38@gmail.com with your order number so we can investigate with the carrier and provide you with a solution.

Contact

For any questions about your shipment, write to us at devolucionestienda38@gmail.com.